1. How long will it take to receive my order? Your order should arrive within 6-9 business days, including processing and standard shipping time. Expedited shipping options can reduce this time to 2-4 business days.
2. How can I track my order? Once your order is shipped, you'll receive a confirmation email with a tracking number. Use this number on our carrier's website to monitor the status of your shipment.
3. Do you ship internationally? Currently, we only ship within the United States. We're looking to expand our shipping options, so please check back for future updates on international shipping.
4. I haven’t received my order. What should I do? If your order hasn't arrived, check the tracking status first. If the package is marked as delivered but you haven't received it, please contact our customer service for assistance.
5. What is your return policy? You can return products within 30 days of purchase, provided they are unused, in their original packaging, and in the same condition as received. Visit our Returns & Exchanges section on our website for more information on how to process your return.
6. Can I exchange an item? Yes, exchanges are available for defective or damaged items. Contact our customer service within 7 days of receiving your product to start the exchange process.
For any additional questions or assistance, please contact our customer service at [admin@napawink.com]. We’re here to help make your experience with NapaWink exceptional.
